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Policies & Notices

These policies and notices exist to protect our drivers, our clients, and your vehicle. Please review them carefully before booking service with OAK DIRECT.

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Transmission Requirement

OAK DIRECT transports automatic transmission vehicles only. Manual transmission vehicles will be refused. Any vehicle submitted that is not equipped with an automatic transmission will not be transported, and any resulting delays, cancellations, or expenses will be the responsibility of the Client.

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Accepted Vehicle Types

OAK DIRECT transports standard passenger vehicles including cars, pickup trucks, SUVs, crossovers, family vans, and Sprinter-style vans. Oversized, modified, commercial, specialty vehicles, or any vehicle requiring special licenses or permits to operate will be refused. All vehicles must meet OAK DIRECT’s safety, mechanical, and operating requirements.

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No Passengers & No Personal Property

No client passengers are ever permitted in any vehicle being transported by OAK DIRECT.

No personal items, luggage, packages, boxes, tools, trash, or any contents of any kind are allowed inside the vehicle or trunk during transport. The vehicle must be completely empty at pickup.

OAK DIRECT reserves the right to cancel or refuse transportation if any items are found inside the vehicle, including trash or loose objects.

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Driving Hours & Operating Policy

OAK DIRECT operates only between 6:00 AM and 8:00 PM local time. We do not drive overnight. This policy exists to reduce risk, prevent fatigue, and avoid accidents caused by low visibility.

All deliveries are scheduled to be completed before 6:00 PM local time on the delivery day for the safety of all parties involved.

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Weather & Safety Holds

OAK DIRECT drivers will not operate in unsafe or severe weather conditions. This includes, but is not limited to:

  • Heavy rain

  • Any snow

  • Fog

  • Hail

  • Ice

  • Or any condition deemed unsafe by the driver or company

OAK DIRECT is not responsible for delays caused by weather or other conditions outside of our control. Safety always comes before speed.

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Minor Safety Repairs During Transport
If a safety-related item such as a headlight, brake light, tail light, or wiper blade fails during transport, OAK DIRECT may replace the item to maintain legal and safe operation of the vehicle. The Client will be charged the cost of the part plus a $75 service fee per item. These charges will be added to the final invoice and are payable at delivery.

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OAK DIRECT Lost Time Policy

Lost time occurs when the vehicle cannot continue its scheduled transport due to safety or mechanical conditions outside of OAK DIRECT’s control, including but not limited to flat tires, battery failure, mechanical breakdowns, missing keys due to client or party to client negligence, inaccessible locations, vehicle not ready, or client-caused delays.

Lost time is billed at $350 per 8-hour block, beginning immediately when the delay occurs. Lost time charges continue in 8-hour blocks until the vehicle is returned to drivable condition or the delay is resolved.

Lost time charges are added to the final invoice and are due at delivery. Lost time does not reduce or excuse payment of the delivery fee.

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Tire Delays
If a flat tire or blowout causes a delay during transport, ANY lost time will be billed at $350 per 8 hour block until the vehicle is roadworthy again. This fee covers driver time, lodging, and operational disruption. These charges will be added to the final invoice and are due at delivery. The cost of replacement tires is always the responsibility of client and OAK DIRECT will not front those cost under any circumstance.

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Steering & Alignment

The vehicle must steer straight and track properly at highway speeds. Any pulling, shaking, vibration, loose steering, or alignment issues that affect safe operation may result in transport being refused or paused until corrected. OAK DIRECT does not perform steering or alignment repairs. All repairs, towing, and any resulting delays or lost-time charges are the responsibility of the Client.

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Climate Control & Defrosters

The vehicle’s air conditioning, heater, and defrosters must be fully operational at pickup. These systems are required for safe driving, visibility, and climate control. If any of these systems are not working, OAK DIRECT may refuse transport or pause delivery until the vehicle is repaired. All repair costs and any resulting lost-time charges are the responsibility of the Client.

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Fuel Level Policy
Vehicles must have at least one-quarter (1/4) tank of fuel at pickup. If the fuel level is below this, the vehicle will be refueled as needed and the cost of fuel will be added to the final invoice along with a $75 low-fuel service fee. The vehicle will be delivered with the same fuel level it had at pickup, subject to normal consumption during transport.

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Battery & Jump-Start Policy
Vehicles must be in operable starting condition at pickup. If a jump-start or battery service is required, OAK DIRECT will arrange service to charge battery. If the battery is determined to be faulty and requires replacement, the Client must pay the battery supplier directly before transport continues. OAK DIRECT does not front battery replacement costs. Lost-time fees may apply for delays caused by battery issues.

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Windows & Mirrors

All windows and mirrors must be fully intact, clean, and operable at pickup. This includes the windshield, side windows, rear window, and all mirrors. Cracked, obstructed, missing, or non-functional glass or mirrors that affect visibility or safety may result in transport being refused or paused until corrected. Any delays or required repairs are the responsibility of the Client and may result in lost-time charges.

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Fluid Leaks

The vehicle must not have any active fluid leaks at pickup, including but not limited to oil, coolant, brake fluid, transmission fluid, or fuel. Any leak that creates a safety hazard, risk of damage, or environmental concern may result in transport being refused or paused until repaired. OAK DIRECT does not perform mechanical repairs. All repair costs, cleanup, and any resulting delays or lost-time charges are the responsibility of the Client.

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Dashboard Warning Lights

The vehicle must not display any critical warning lights at pickup, including but not limited to check engine, oil pressure, temperature, brake system, battery, or airbag lights. Any warning light indicating a potential mechanical or safety issue may result in transport being refused or paused until the issue is diagnosed and resolved. All diagnostics, repairs, and any resulting delays or lost-time charges are the responsibility of the Client.

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Brake Condition

The vehicle’s braking system must be fully functional and safe at pickup. Any grinding, warning lights, soft pedal, vibration, or braking defects that affect safety may result in transport being refused or paused until corrected. OAK DIRECT does not perform brake repairs. All brake-related repairs, towing, and any resulting delays or lost-time charges are the responsibility of the Client.

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Suspension Condition

The vehicle’s suspension must be in safe operating condition at pickup. Excessive bouncing, sagging, clunking, bottoming out, or instability that affects control or safety may result in transport being refused or paused until corrected. OAK DIRECT does not perform suspension repairs. All related repairs, towing, and any resulting delays or lost-time charges are the responsibility of the Client.

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Tire Condition & Tread Depth

All tires must have sufficient tread and be in safe operating condition at pickup. Tires that are excessively worn, bald, damaged, or unsafe may result in transport being refused or paused until corrected. OAK DIRECT does not replace tires. Any tire replacement, repair, and any resulting delays or lost-time charges are the responsibility of the Client.

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Toll Roads
OAK DIRECT plans routes to avoid toll roads whenever reasonably possible. If toll roads must be used due to traffic, safety, or routing conditions, any tolls incurred will be billed to the vehicle owner.

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Breakdowns, Mechanical Failures & Cancellation

  • OAK DIRECT is a driveaway service and does not perform mechanical repairs. If a mechanical issue, warning light, or vehicle failure occurs during transport that prevents safe operation, delivery will be paused and the Client will be notified.

  • Emergency roadside assistance or towing may be arranged to move the vehicle to a safe location. All repair costs, diagnostics, towing, and related services are the responsibility of the Client. OAK DIRECT does not front repair costs.

  • If a breakdown, repair delay, or mechanical condition results in an extended or unreasonable delay, OAK DIRECT reserves the right to terminate delivery agreement. In such cases, the Client remains responsible for all charges incurred and services performed up to the point of termination, including mileage driven, time, travel, and any related expenses.

  • Any delays caused by mechanical failure are not grounds for reduced or withheld payment. Once the vehicle is returned to drivable condition, transport may resume under the original terms at OAK DIRECT’s discretion.

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Registration & Insurance

The vehicle must be properly registered and insured at all times during transport. The Client is responsible for maintaining active insurance coverage on the vehicle. Proof of registration and insurance must be available upon request. OAK DIRECT may refuse or suspend transport if the vehicle is not legally registered or insured. Any fines, impoundment, or delays resulting from lack of proper registration or insurance are the responsibility of the Client.

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Route Scheduling & Delivery Windows

Delivery schedules are based on an estimated 550–650 miles per driving day.

Clients are provided with:

  • An estimated delivery day

  • An estimated delivery window

Exact delivery times are not guaranteed due to factors such as traffic, weather, mechanical issues, road closures, and other unpredictable conditions. However, the driver will remain in communication throughout the journey to ensure a smooth handoff.

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Driver Conduct

OAK DIRECT drivers are not permitted to sleep in client vehicles. Your vehicle is always treated with respect and professionalism.

No food of any kind is allowed inside your vehicle during transport. Beverages are permitted only if they have a screw-on lid.

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Smoke & Odor Policy

OAK DIRECT is a non-smoking company. Smoking, vaping, or use of any tobacco or cannabis products is strictly prohibited inside any client vehicle at all times. Vehicles must be free of excessive smoke, pet, or other strong odors at pickup. If odor remediation or cleaning is required due to pre-existing conditions or contamination during transport, the Client will be responsible for all related costs and service fees.

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Delays, Payments & Insurance

Unforeseen delays are not grounds for reduced or withheld payment. The full balance of your invoice is due at delivery.

Any damage reported or recorded will be handled through insurance and will never be used as justification for non-payment or reduced payment. Final payment is always required before keys are released.

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Payments & Cash Policy

OAK DIRECT does not accept cash for service payments. Never provide cash to a driver for the service itself. Cash tips are allowed at the client’s discretion but are never expected. Tips are the only form of cash that may be given directly to a driver.

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Key Release

Vehicle keys will not be released to the client until the final balance is paid in full.

These policies exist to ensure every OAK DIRECT delivery is completed safely, professionally, and with full accountability.

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By booking with OAK DIRECT, you agree to these policies.

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